Most of the new, unopened equipment that is purchased at Basone Guitar Shop can be returned in brand new condition within 48 hours of the purchase/delivery date for a refund. Refunds will be issued minus a 15% re-stocking fee (Parts and Hardware are subject to a 25% re-stocking fee).
Products that are returned after 48 hrs but no longer than 10 days will be refunded in the form of Store Credit, minus a 15% restock fee (Parts and Hardware are subject to a 25% re-stocking fee). Store credit never expires and can be used at Basone Guitar Shop on any of our items.
If the returned item is no longer in new condition (scratched, dented, with velcro or modified in any way), or returned after 10 days or purchase, please note that the item will NOT be eligible for a refund. Manufacturer’s defective items may be exchanged for the same item (if not available, full refund is possible).
We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories). Please note that the buyer will assume any additional shipping costs.
All used and consignment items sold in-store and online are FINAL SALE. We do NOT accept returns on items that may come in contact with ears or mouth due to sanitary concerns.
Shipping is available to Canada, USA and other countries. Please contact us to request a quote.
Shipping to Canada is subject to taxes (rate vary according to each province). Orders will be shipped through Canada Post, unless otherwise requested.